Contact Us
Have a question about your urban garden or need help with the planner? Our team is here to assist you with everything from plant care advice to technical support.
Whether you're a beginner looking for guidance on starting your first balcony garden, an experienced gardener with feature suggestions, or a business interested in partnership opportunities, we welcome your message. We believe in building a community of urban gardeners and value every piece of feedback we receive.
What Can We Help With?
- Garden planning questions - Help with using the AI planner, understanding recommendations, or customizing your garden layout
- Plant care advice - Questions about specific plants, watering schedules, or troubleshooting plant issues
- Technical support - Issues with the website, app functionality, or generating garden plans
- Feature requests - Suggestions for new features, plant additions, or improvements
- Business inquiries - Partnership opportunities, affiliate programs, or API access
Get in Touch
General Inquiries & Support
For questions about using the planner, plant care advice, feedback, or any general inquiries. This is the best email for most questions.
hello@aiurbanplanner.netReport a Bug or Technical Issue
Found something not working correctly? Please include details about what you were trying to do, what happened instead, and your browser/device if possible.
bugs@aiurbanplanner.netPartnerships & Business
Interested in partnering with us? We're open to affiliate programs, content collaborations, API integrations, and other business opportunities.
partners@aiurbanplanner.netResponse Times
We aim to respond to all inquiries within 24-48 hours during business days (Monday through Friday). During busy periods or weekends, responses may take slightly longer.
For technical issues affecting your ability to use the planner, we prioritize faster response times. Please include as much detail as possible to help us assist you quickly.
Frequently Asked Questions
How quickly will I receive a response?
We typically respond to all inquiries within 24-48 hours during business days (Monday through Friday). For urgent technical issues, responses may be faster.
What kind of questions can I ask?
You can ask about using the garden planner, plant care advice, technical issues with the app, feature requests, or partnership opportunities. We welcome all gardening-related questions!
Is there a phone support line?
Currently, we offer email-only support to ensure thorough, well-researched responses. This allows us to provide detailed advice with helpful links and resources.
Can I request a new feature?
Absolutely! We love hearing feature suggestions from our users. Send your ideas to hello@aiurbanplanner.net and our team will review them for future updates.
Before Reaching Out
You might find the answer to your question in one of these resources: